We not only serve wholesalers and trading companies that purchase truck parts in bulk, but also warmly welcome individual truck owners, logistics fleets, and truck parts shops to source chassis parts, engine parts, and exterior parts from us. Whether it’s a large order or a single truck’s needs, we always provide professional, fast, and reliable service.
This case features a truck driver from Brunei. His Dongfeng truck had been in service for many years, and several chassis components were severely worn and needed urgent replacement. In search of a reliable supplier, he chose us.
Professional Verification & Accurate Parts Matching
The customer contacted us via WhatsApp, sharing his vehicle license (with VIN code), a front photo of the truck, and detailed images and measurements of the required parts. With our extensive experience and comprehensive parts database, we quickly identified the exact parts he needed:
Tie Rod & Ball Joint
King Pin
Brake Foot Valve
Genuine Parts & Transparent Quotation
We checked our database and confirmed that all required parts were genuine Dongfeng parts. We then provided the customer with detailed product images, prices, and a shipping quote based on weight and volume via DHL express. The transparent quotation gave the customer full confidence in his purchase.
Multiple Payment Options, Secure & Convenient
For payment, we offered three options:
PayPal – globally recognized, safe and convenient
Hong Kong Bank Account – supports foreign currency transfers
PingPong – similar to PayPal but with lower fees
The customer chose PayPal. We consolidated the parts cost and shipping fee into one invoice, and sent him a link and QR code for quick payment.
Fast Delivery, Worldwide Reach
Once payment was confirmed, we immediately prepared the order. All parts were carefully packed with cartons and protective foam to ensure safe transport. The shipment was handed over to our logistics partner and dispatched via DHL. We promptly provided the DHL tracking number to the customer and informed him that the goods would arrive within 4 days.
Customer Satisfaction & Long-Term Trust
The customer received the shipment on time and successfully replaced the worn chassis components of his Dongfeng truck. He was highly satisfied with our genuine parts, professional service, and fast delivery, and expressed his willingness to continue working with us in the future.
Full Overseas Transaction Workflow – From Contact to Delivery
Client Background
Our client, a truck parts distributor from an African country, discovered us through our website.
They showed strong interest in JAC and SINOTRUK exterior parts like headlights, mirrors, and bumpers,
with the goal of establishing long-term cooperation.
Complete Transaction Process:
1. Initial Contact & Quick Response
The client left a message on our website. We responded within 12 hours and connected via WhatsApp.After learning about their target truck models, popular parts, and monthly purchase volume, we shared our latest product catalog and price list.
2. Accurate Quotation & Documentation
After the client shortlisted several products, we provided:
A detailed quotation (unit prices, MOQ, CBM, packing quantity)
High-resolution photos & product demo videos
Packaging details & shipping method suggestions
The client requested samples for quality evaluation, which we arranged immediately.
3. Sample Confirmation & Payment
We prepared and packed the requested samples, then:
Sent packaging photos and shipping videos
Offered shipping options (using client’s courier account or our quote)
Provided bank details for T/T payment of sample fees and freight
Samples were delivered in about 5 days. The client confirmed the quality met their expectations.
4. Order Confirmation & Deposit Payment
After sample approval, the client placed the first official order (over 1,000 sets).We issued a PI, and the client paid a 30% deposit.
During the wait, we updated the client with a production timeline and regular progress photos.
5. Production & Quality Control
We scheduled production according to order quantity. Throughout the process, we conducted:
Raw material inspection
Mid-production quality checks
100% lighting & appearance test before packing
Final product images were sent to the client for confirmation.
6. Final Payment & Shipment
Upon receiving the remaining 70% balance, we:
Issued the commercial invoice, packing list, and B/L
Arranged shipment (FCL or LCL) and notified shipping schedule
Provided shipping documents and clearance assistance tips
7. Delivery & After-Sales Follow-up
The client successfully cleared customs and completed distribution within 2 weeks.They praised our professional packaging, accurate quantities, and high quality.
They are now a repeat customer, placing stable orders every quarter.
Custom Truck Headlight OEM Solution Based on Client Sample
Client Background
A client from the Middle East approached us with a need to launch a custom-branded truck headlight tailored for their local retrofit market. Their requirements included a unique appearance, enhanced brightness, and precise fitment. The client provided us with a physical sample and requested a full OEM customization based on it.
Our End-to-End OEM Solution
1. Sample Received & Technical Evaluation
The client shipped the sample to us for evaluation. Our engineering team carried out a detailed analysis:
Dimensional measurement & structural breakdown
Bulb type & PCB layout review
Material assessment (lens, housing, reflector)
→ A 3D model was created based on the sample, with suggestions for optional upgrades
2. Technical Discussion & Specification Confirmation
We held a technical meeting with the client to finalize:
Whether to keep the original design
Desired light color & brightness
Mounting compatibility with target trucks
Branding/logo printing preferences
→ After confirming all specifications, we proceeded to sample production
3. Prototyping & Testing
A CNC-milled prototype was created and assembled. It underwent thorough testing:
Installation fitment checks
Photos and videos were shared with the client, and a physical sample was sent for final approval.
4. Tooling & Mass Production
Upon sample approval, the client signed off on production. We began mold development and arranged batch production:
Tooling lead time: ~60 days
First batch: 500 sets with 30% deposit
Strict quality control at every stage (incoming, inline, and 100% final lighting test)
→ Consistent quality from prototype to mass production ensured
5. Custom Branding & Shipment
The client requested branded packaging. We helped design the artwork, confirm materials, and coordinate printing.
Final documents prepared: invoice, packing list, and bill of lading
Goods shipped after balance payment received
Real-time shipping updates provided until delivery
Outcome & Client Feedback
The client successfully received the first batch and reported excellent market response, particularly praising the brightness and easy installation.
Since then, they have placed two more repeat orders and initiated a second custom project with us.