We not only serve wholesalers and trading companies that purchase truck parts in bulk, but also warmly welcome individual truck owners, logistics fleets, and truck parts shops to source chassis parts, engine parts, and exterior parts from us. Whether it’s a large order or a single truck’s needs, we always provide professional, fast, and reliable service.

This case features a truck driver from Brunei. His Dongfeng truck had been in service for many years, and several chassis components were severely worn and needed urgent replacement. In search of a reliable supplier, he chose us.

Professional Verification & Accurate Parts Matching

The customer contacted us via WhatsApp, sharing his vehicle license (with VIN code), a front photo of the truck, and detailed images and measurements of the required parts. With our extensive experience and comprehensive parts database, we quickly identified the exact parts he needed:

• Tie Rod & Ball Joint

• King Pin

• Brake Foot Valve

Genuine Parts & Transparent Quotation

We checked our database and confirmed that all required parts were genuine Dongfeng parts. We then provided the customer with detailed product images, prices, and a shipping quote based on weight and volume via DHL express. The transparent quotation gave the customer full confidence in his purchase.

Multiple Payment Options, Secure & Convenient

For payment, we offered three options:

1. PayPal – globally recognized, safe and convenient

2. Hong Kong Bank Account – supports foreign currency transfers

3. PingPong – similar to PayPal but with lower fees

The customer chose PayPal. We consolidated the parts cost and shipping fee into one invoice, and sent him a link and QR code for quick payment.

Fast Delivery, Worldwide Reach

Once payment was confirmed, we immediately prepared the order. All parts were carefully packed with cartons and protective foam to ensure safe transport. The shipment was handed over to our logistics partner and dispatched via DHL. We promptly provided the DHL tracking number to the customer and informed him that the goods would arrive within 4 days.

Customer Satisfaction & Long-Term Trust

The customer received the shipment on time and successfully replaced the worn chassis components of his Dongfeng truck. He was highly satisfied with our genuine parts, professional service, and fast delivery, and expressed his willingness to continue working with us in the future.