Full Overseas Transaction Workflow – From Contact to Delivery

Client Background

Our client, a truck parts distributor from an African country, discovered us through our website.

They showed strong interest in JAC and SINOTRUK exterior parts like headlights, mirrors, and bumpers,

with the goal of establishing long-term cooperation.

Complete Transaction Process:

1. Initial Contact & Quick Response

The client left a message on our website. We responded within 12 hours and connected via WhatsApp.
After learning about their target truck models, popular parts, and monthly purchase volume, we shared our latest product catalog and price list.

2. Accurate Quotation & Documentation

After the client shortlisted several products, we provided:

• A detailed quotation (unit prices, MOQ, CBM, packing quantity)

• High-resolution photos & product demo videos

• Packaging details & shipping method suggestions

The client requested samples for quality evaluation, which we arranged immediately.

3. Sample Confirmation & Payment

We prepared and packed the requested samples, then:

• Sent packaging photos and shipping videos

• Offered shipping options (using client’s courier account or our quote)

• Provided bank details for T/T payment of sample fees and freight

Samples were delivered in about 5 days. The client confirmed the quality met their expectations.

4. Order Confirmation & Deposit Payment

After sample approval, the client placed the first official order (over 1,000 sets).
We issued a PI, and the client paid a 30% deposit.

During the wait, we updated the client with a production timeline and regular progress photos.

5. Production & Quality Control

We scheduled production according to order quantity. Throughout the process, we conducted:

• Raw material inspection

• Mid-production quality checks

• 100% lighting & appearance test before packing

Final product images were sent to the client for confirmation.

6. Final Payment & Shipment

Upon receiving the remaining 70% balance, we:

• Issued the commercial invoice, packing list, and B/L

• Arranged shipment (FCL or LCL) and notified shipping schedule

• Provided shipping documents and clearance assistance tips

7. Delivery & After-Sales Follow-up

The client successfully cleared customs and completed distribution within 2 weeks.
They praised our professional packaging, accurate quantities, and high quality.

They are now a repeat customer, placing stable orders every quarter.